Sweet Sugar Gliders :: Store Return Policy

Store Return Policy

Please read the store return policy carefully, because the policy varies with each product.

Eucalyptus products (Euc Products)
Because of the nature of this product, eucalyptus products can not be returned or exchanged. All sales are final.

Food products
Food products may only be exchanged within the first 7 days that you receive it in case of mold, spoilage, or other unforeseen problems with the food.  Please contact us immediately so that we may alert the manufacturer of these issues. We will provide you a shipping label to ship the product back to us and we will resolve your issue within the shortest amount of time possible. 

There will be absolutely no refunds or exchanges for food products where there is nothing wrong with the product. (Example: Your sugar glider does not like to eat the food.)
We have sample packs and small quantities available for purchase, so you may test it out with your sugar glider before buying larger quantities.

All Other Items Not Listed Above
Returns within 30 days of purchase with a valid sales receipt can be exchanged, refunded or receive store credit.  There is a 15% restocking fee for returns,  but no fee for exchanges or if you opt to receipt store credit.

Shipping Charge for Returns or Exchanges
Unless otherwise noted in our store return policy, you are required to pay for the shipping charges to send the product back to us. We will not charge shipping to ship any exchanged product back to you.

Instructions for returns or exchanges
Please read our store policy above before following these instructions.
  1. Contact us before attempting to return or exchange any products.
  2. Carefully re-package the product so that it will not be damaged during shipment. Be sure to include the following in the package :
    a. A copy of your original receipt
    b. Reason why product is being returned or exchanged
  3. Label and send the package to:
    Sweet Sugar Gliders
    PO Box 425
    Des Moines, IA 50302

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NewsNews
18-09-2009
Check it out!  We have added a LOT of new products over the last few weeks and have more to come!  Please let us know if there are any products in particular that you would like to see in our store.

Also, get rewarded for placing product reviews.  Our store is new and we would love to get your input on the products you have received.  Now through October 31st, place your product review (click on the product and scroll down to the customer review section), email us to let us know you have done so, and we'll send you a coupon for 10% off your next order.

Thanks,
Misty


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